Felicity | Handmade soft daily bag
EVERYDAY STYLE THAT CARRIES IT ALL.
Your order is important to us, and we are here to guide you through the entire process. Order today before 11:30pm and your items will be shipped tomorrow with Royal Mail for trusted and timely delivery. Free home delivery is included with all orders placed today only, and you will receive regular updates so you always know where your parcel is.
If you have any questions, our friendly team at info@paterson-london.com is always here to help.
At Paterson London, your experience matters to us just as much as the products we offer. Whether you have a question about your order, need help with a return, or would like to know more about our collection, our support team is here to assist you.
You can reach us at any time through the contact form or by emailing info@paterson-london.com. We aim to respond as quickly as possible, because your satisfaction is always our priority.
We want you to love every purchase from Paterson London. If for any reason your order doesn't meet your expectations, you have a full 30 days from the date of delivery to return it for a complete refund — no questions asked.
The process is simple and stress-free. Just contact our support team, and we'll guide you through each step. Whether the fit isn't quite right, the style doesn't suit you, or you've simply changed your mind, we're here to make returns easy and hassle-free.
Your satisfaction is our top priority. We've helped thousands of customers across the UK find pieces they love, and if something doesn't work out, we'll make it right. That's our commitment to you — straightforward service, fair policies, and a shopping experience you can trust from start to finish.
Your security is our priority. We offer multiple trusted payment options including Shop Pay, Google Pay, Apple Pay, and all major credit cards — whichever you prefer, your transaction is fully protected.
Your personal information, including payment details, is safeguarded with Secure Socket Layer (SSL) encryption, ensuring complete protection during the transaction. At Paterson London, we prioritize your privacy, your data is handled with the utmost confidentiality, never shared with unauthorized third parties, and used solely for processing your order before being securely deleted.
